Delivery & Returns
PLEASE NOTE: LEAD TIME 5-10 WORKING DAYS FROM PAYMENT
PLEASE NOTE: WHEN ORDERING TREES AND PLANTS - DUE TO COVID19 - DELIVERIES MAY TAKE LONGER THAN USUAL. WE THEREFORE URGE YOU NOT TO ARRANGE PLANTING GANGS UNTIL YOUR GOODS HAVE ARRIVED.
We endeavour to delivery all products in the time frame agreed, however we do not accept liability for delayed delivery due to factors outside our control, or any liability should trees be planted prior to guard delivery. No liability will be accepted for any costs resulting from incorrect addresses or postcodes used on delivery addresses due to errors or omissions.
Goods delivered via pallet must be met and signed for. It is the customers’ responsibility to ensure access is available for large vehicles. Any Re-Delivery charges incurred will be charged to the customer. Goods left unsigned for at the customers request will be at the customers risk, Farm Forestry Co will accept no liability for goods left unsigned for, and no claim for any consequential loss will be accepted.
Unless otherwise agreed in writing no goods supplied by the Company to the Customer are on a sale or return or sample basis. No goods once delivered may be returned to the Company without prior authority from the Company unless those goods are accepted by the Company as being defective in some way. In the event of a return being authorised by the Company the Company shall have the right to charge carriage to and from the delivery location. A Handling fee of £25.00 plus Vat @ 20% will be applied to all returns.All goods should be returned in their original packaging and if not defective they should be in a saleable condition.
Whilst every effort is made to supply stock of best quality, no warranty is given as to description, quality, growth or productiveness. Whilst every effort will be made to supply orders to our customers satisfaction, no guarantee of completion by a fixed date can be given and no claim for any consequential loss will be accepted. Depending on the season some losses will inevitably occur and no liability whatsoever will be accepted for such mortalities.
The Company accepts no liability for loss or damage arising from the use of any information supplied.
All dimensions quoted in our literature are approximate only – minor variations are in evitable when manufacturing these goods due to ‘memory’ retention.
Delivery of Tornado Force 12 Products
We aim to delivery all orders within 4 working days subject to availability.
Orders over 20kg will be dispatched via the pallet network. You will be notified of your delivery by telephone, text or email as requested. Any specific instructions – e.g. ‘goods must be booked in 24 hours before delivery’ or ‘driver to call 1 hour before delivery’ – must be requested at time of order.
Deer gates over 1.2m wide are subject to an ‘oversize carriage charge’ of £75.00 per shipment.
For larger orders and/or more unusual locations, it will be the responsibility of the customer to provide off-loading facilities, though bespoke delivery arrangements can always be made by request.
A delivery note will be sent with the goods – please note that it is the responsibility of the customer to check that all the goods have been received as ordered.
Each delivery is allocated a 15 minute window – this allows you time to check that you have received all the goods and that you are happy with their condition
In the event of a delivery issue
Any shortages, damage to goods or issues with the delivery should be recorded on the driver’s manifest and reported to the Tornado sales team as soon as practical. If possible, please take a photo of the issue as this will greatly help with our internal investigation.